Refund policy

CoasterLab is operated by Cosmo Star Labs LLC, a limited liability company registered in the United States.

14-day money-back guarantee

If you are not happy with your CoasterLab Membership, you can request a full refund within 14 days of the order date, for any reason, including simply changing your mind. We do not require an explanation.

How to request a refund

Our order process and payments are handled by our reseller and merchant of record, Paddle.com. To request a refund, visit paddle.net and look up your order using the email address you paid with, or email us at support@coasterlab.kids and we will arrange it with Paddle for you.

Approved refunds are returned to the original payment method. Processing times depend on your bank or card issuer and are typically 3–10 business days.

Renewals and cancellation

The membership is $1.00 USD per month and renews automatically. You can cancel at any time; cancelling stops future charges and your access continues until the end of the period you have already paid for. If a renewal charge takes you by surprise, contact us within 14 days of that charge and we will refund it.

Duplicate or incorrect charges

Duplicate charges, charges you did not authorise, and charges caused by a technical fault are refunded in full regardless of the 14-day window. Tell us and we will fix it.